Tour Booking Terms and Conditions

PAYMENTS

Deposit
A sum of S$500 or 30% of the Tour Cost per person, whichever is higher, is payable as a Deposit to account of the Tour Cost upon booking of the Tour. This Deposit is non-refundable once the Tour is confirmed by Eco Adventures Worldwide Pte Ltd (”the Company”).

Balance payment
The balance of the Tour Cost must be paid at least 45 days before the date of departure. If such payment is not made, the Company reserves the right to treat the Tour as having been cancelled by the Customer and a Cancellation Fee as indicated herein will apply, in addition to the Deposit being forfeited.

Mode of payment
All payments are to be made to the account of the Company. Payments made by cheque must be crossed “Account Payee Only” drawn in favour of Eco Adventures Worldwide Pte Ltd.

CANCELLATIONS

Cancellation notice
The cancellation of the Tour by the Customer for any reason must be notified in writing to the Company. The cancellation notice must be received by the Company before the date of departure at its address or fax number shown herein and, once it is given, the cancellation notice cannot be revoked without the consent of the Company, which consent may be withheld at the Company’s absolute discretion.

Please note the terms of the Cancellation notice may be further superseded by the land or ground handler’s Terms & Conditions.

Cancellation fee
On cancellation by the Customer, a cancellation fee calculated at the following rates will be due and payable to the Company:

Set-off
Without prejudice to the Company’s rights to recover full payment of the cancellation fee and any outstanding sums from the Customer, the Company may deduct the cancellation fee from the Tour Cost or the deposit paid by the Customer and will refund the balance thereof (if any) after such deduction to the Customer without interest.

CHANGES

Changes requested by Customer
Where possible, the Company will try (but will not be obliged) to accommodate any request for changes which the Customer may wish to make to any travel arrangement, accommodation or itinerary relating to the Tour, if such request is made in good time before the date of departure. The Company will be entitled to charge an Administrative Fee of S$75.00 for each request for change. Any change, if agreed to by the Company, may be subject to such conditions (including an increase in the Tour Cost) as the Company may impose.

Changes by Company
The Company reserves the right at any time (whether before or after departure) to substitute any travel arrangement, accommodation or itinerary relating to the Tour with alternatives of similar value in the Company’s opinion. The Company will, where possible, notify the Customer in advance of any such change and will not be liable to the Customer for any changes made.

Force Majeure
The Company shall not be liable in any way to the Customer or any other person if the Tour has to be varied or cancelled or the Company is unable to perform its obligations in any way whatsoever by reason of any event or circumstance beyond the control of the Company (including but not limited to war, civil disturbance, inclement weather, riots, fire, floods, government regulations, labour or industrial disputes, Act of God or other force majeure events).

TOUR COST

Changes to Tour Cost
The Tour Cost is subject to change owing to variations in airfare prices and taxes, other transport costs, hotel rates, government tax, etc., and the Company therefore reserves the right to vary the Tour Cost accordingly without notice.

Coverage
The Tour Cost covers only:

• International and/or domestic flights if this is expressly stated in the Tour Inclusions;
• Accommodation at double occupancy rates;
• Meals and refreshments as specified in the Tour Inclusions; and
• Transfers, tours and any other item expressly stated in the Tour itinerary;

All other costs including airport taxes, security taxes, fuel surcharges; fees and expenses incurred before and/or during the tour are to be borne by the Customer.

Refunds
Unless otherwise expressly stated in these Terms and Conditions, the Company will not be obliged to refund the Tour Cost or any part of it paid by the Customer. In particular, the Company will not be obliged to make any refund:

• in respect of any flight, accommodation, transport, meal or other service or amenity included in the Tour Cost but not used; or
• if The Customer does not complete or ceases his participation in the Tour for any reason.

OTHER PROVISIONS

Relationship with suppliers
All arrangements relating to the Tour, including transport, accommodation and other services, are made by the Company with the suppliers of such services acting as independent contractors. The Company is not the principal or employer or agent of these suppliers and shall not be liable in any way to the Customer or any other person for the acts, omissions or negligence of such suppliers and for any loss, damage and/or inconvenience whatsoever caused by such acts, omissions, breach or negligence.

Circumstances beyond the Company’s control
The Company shall not be held liable, either in contract or in tort, for any injury, damage, loss, delay, inconvenience and/or additional expenses caused by any event or circumstance beyond the control of the Company (including but not limited to war, civil disturbance, inclement weather and labour or industrial disputes).

Indemnity
The Customer acknowledges and agrees that he must, and must ensure that all participants travelling with the Customer, comply with all reasonable directions given by the Tour leader. This is necessary to ensure the safety of all the tour participants. The Customer agrees to indemnify the Company, its officers and the Tour leaders from and against all claims, proceedings, demands, actions, costs (including legal costs in full), expenses, damages and losses that either of these parties may suffer, incur or be subjected to as a result of, or arising out of any act, omission, breach or default by the Customer of these Terms and Conditions.

Insurance
The Company strongly recommends that all Customers purchase travel insurance for trip cancellations, hospitalisation, medical evacuation and loss of baggage, etc.

Travel documents, visas, etc.
It is the responsibility of the Customer to obtain and ensure the validity of all necessary permits, visas, health certificates and other travel documents before departure. Passports must have at least 6 months’ validity. In this regard, the Company will provide such assistance as may be reasonably required at the Customer’s cost but will not in any way be responsible for obtaining the said documents or for ensuring that they are in order.

Adventure Trips
On adventure trips, the locations may be in remote areas or in the wilderness. The events that may occur in these places are less predictable, the unexpected being the norm. Despite painstaking planning, such events cannot be taken for granted and there will be some element of risk-taking as we are dealing with natural and other elements. Some places do not have the same quality of emergency, health and safety services that we may be accustomed to owing to the lack of communications. Road travel may be uncomfortable and sometimes unreliable. This means that the itineraries planned should be seen as statements of intent, rather than contractual obligations. Weather, transport difficulties and political instability might dictate that the itineraries be amended. The land agent or the Tour leader will make changes which are necessary and with or without consulting the participants. However the Company will do everything within our control to minimise the effects of the enforced changes. The Company cannot however be held responsible for the results of changes or delays, regardless of how they are caused. Participants are to be physical fit, properly attired and aware of the risk while on adventure trips and activities. For school trips the school organisers MUST prepare their charges in liaison with the Company.

Limitation of liability
Each Customer undertakes the Tour at his own risk. The Company shall not be liable in any way to the Customer or any other person for any special, incidental, punitive, indirect or consequential loss or damages suffered, or any damage to or loss of property, howsoever and by whomsoever caused, including any damage or loss caused or contributed by any act, omission, breach or the negligence of any person (whether or not such person is an agent or servant of the Company).

If, notwithstanding anything contained in these Terms and Conditions, the Company becomes liable in any way to the Customer, the liability of the Company shall in any case be limited to a sum not exceeding the Tour Cost.

Invalidity
If any of these Terms and Conditions becomes invalid, illegal or unenforceable in any respect under any law, the validity, legality and enforceability of the other Terms and Conditions shall not in any way be affected or impaired.

Variations
The Terms and Conditions can only be varied, amended or modified in writing. The Company reserves its rights to vary, amend or modify any of the Terms and Conditions contained herein without any prior notice to the Customer.

Governing law
The contract for the Tour and these Terms and Conditions and all disputes arising therefrom shall be governed by and interpreted in accordance with the laws of the Republic of Singapore and the Customer agrees to submit to the exclusive jurisdiction to the Courts of Singapore.

Feedback
We welcome your feedback.

Should you be dissatisfied with any of our goods and services, please contact us at +(65) 6538-4441 or email us at eaw @ eaw .com .sg

Alternatively, customers may refer their complaints to the ConsumerTrust Secretariat if they are not satisfied with the resolution of the complaint.

Complaints can be referred to:

ConsumerTrust Secretariat

Mr. Ramesh Vakkiprath
35, Selegie Road, #09-25, Parklane,
Singapore 188307

Tel: +(65) 6337 2368
Fax: +(65) 6337 7108

Email: ramesh @ cnsg .com .sg

http://www.commercetrust.com.sg

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